Chapter 38: Small Difficulties Are Ridiculous

"Mr. Lin's order at 4, Unit 404, Building xx, xx Street has not been delivered after 45 minutes. Mr. Lin called to complain. The part-time employee who took the order, number 012, replied that he was still asking for directions."

"Order 65535-090507-00017, the owner of Xiaoshi Noodle Restaurant on xx Street complained that he had not received payment for the goods and said he wanted to cancel the cooperation."

"A customer from the TiDa shopping district complained that there were not enough restaurants to choose from nearby. He wanted to eat boiled chicken and steamed shrimp, but the nearest store was 4.3 kilometers away. Part-time employee No. 007 thought the 1 yuan errand fee was too low and said he would give the errand to anyone he wanted. He quit."

"The crowdsourcing business department reported that the failure rate of second-hand electric vehicles was too high. One of them broke down during a delivery, and the deliveryman had to push the bike for two kilometers before delivering the product. They expressed strong dissatisfaction."

"Some customers complained that no one took their orders for delivery at 11:30 p.m., and they thought our company's actual actions did not match our publicity."

……

Early in the morning, Li Zehua received a lot of feedback. He was not anxious, but comforted Yu Li, "You've done a good job, keep up the hard work."

He took a cup of warm water from the water dispenser and drank it while watching. "It's better than I expected. The number of stores and orders have improved."

Starting a business is never smooth sailing. In his previous life, there were only one or two people who started out, getting up at seven o'clock every day and still drinking and chatting with clients at eleven o'clock at night. It was normal for them to go back to the hotel to rest at one or two o'clock after work.

At that time, we traveled more than 10,000 kilometers every month. Even the Wuling car could not withstand such torture. We were too lazy to repair it when it broke down. We could not afford to replace a sedan worth hundreds of thousands of yuan, and we could replace a second-hand car worth a few thousand yuan at will.

The employees around him called him a lunatic and resigned one after another, but he continued to do his own thing. In just two or three years, he traveled to several surrounding prefecture-level cities and developed his own sales network in every county and township.

Only he himself knows the hardships and sufferings he has endured in the process. Just endure it and get through it. There are difficulties, but don't exaggerate them. In retrospect, they are nothing big.

"what?"

Yu Li thought he was going crazy because of the difficulties he faced and was so anxious that she didn't know what to do.

Then I heard his steady voice, sonorous and powerful, resounding:

"It's okay. I'm here! The sky won't fall."

"Go and invite all the managers who are at home to come over for a short meeting."

Yu Li was confused, but after seeing his orderly arrangements, she finally felt relieved.

In fact, there is no need to notify him. The second floor is so small that he can be heard even if he speaks louder.

Seeing several people gathered around, Li Zehua smiled and said, "Look, our results in the past few days are pretty good. I am very satisfied."

Everyone looked at each other, wondering if Li Zehua was speaking in a sarcastic way. There were so many complaints, employees, stores, and customers were all complaining. If it were them, they would have been furious long ago. How could they still talk with a smile?

He might have a knife hidden in his heart, ready to attack someone at any time.

Unfortunately, Li Zehua was not really angry. Seeing their dejected look, he said, "Do you think I should get angry and scold you loudly for paying you to come and eat for free, but you can't even handle a small matter?"

Everyone bowed their heads and said nothing.

Li Zehua laughed, "I have more experience than you in starting a business. Is this a small thing considered difficult?!"

Everyone looked up, puzzled. "Four days! The company was only established four days ago! Even with the initial preparations, it took no more than a week!"

He said passionately, "I want to thank everyone. Together we have created a miracle. In just a few days, we have more than 10 cooperative customers, more than 200 full-time employees and twice as many part-time employees. We have completed orders and successfully established a system that has been proven to be effective. All this is due to everyone's joint efforts."

After saying that, he glanced around and waved the paper in his hand, "Is this considered difficult? Bullshit! Even though I'm young, I have a lot of experience. Is this a small matter?!"

Everyone breathed a sigh of relief. After the high-intensity operation in the past few days, there were constant problems and pressure on them. Even Gu Shijie had a headache.

"Okay, let's talk."

"Customers complained that delivery was not timely, so General Manager Gu and General Manager Yang set a standard. When the number of orders in a certain area reaches a certain number, a formal employee will be specially assigned to be responsible for delivery."

"Manager Wu is in charge of the payment for goods. In the early stage, when there were few orders, the settlement model for each order needs to be changed. We will first sign supplementary agreements with stores with more orders and try to change the payment to weekly or biweekly. We will collect the payment and send it back to the company for safekeeping by delivery groups at the end of each day. As for the system of copying stickers to record the details of each order, the system of signature confirmation by customers and delivery staff will remain unchanged."

"The fault with the second-hand electric vehicle can be solved quickly. The BYD salesperson will come over this afternoon, and we have an appointment with Emma's people tomorrow. We have reached an agreement to provide a new electric vehicle with a long battery life very soon."

"Mr. Yang, please remember that nighttime delivery will definitely incur losses in the early stages, but we have to make losses. The promotion department should add a line to inquire about the store's business hours. Make a table of stores that are open after 10 p.m., update it in real time, and arrange a full-time employee to follow up on the delivery, even if there is only one order per day."

"If there is a problem, let's discuss it in a meeting before leaving get off work and execute it first! Mr. Gu, please stay for a while."

In fact, we are not afraid of too many problems, but we are afraid that no one will make the final decision and take responsibility. Seeing Li Zehua arrange everything one by one, everyone has a backbone and they feel confident.

After everyone went about their work, Li Zehua asked Gu Shijie to go downstairs for a walk. "The company is still small and there are many problems. You should bear more responsibilities. If there are any problems, don't hide them. I will handle what I can solve."

Of all the people here, he was only worried about Gu Shijie. He had the highest academic qualifications, the best resume, and was the most efficient. He had formed an executive team in just two or three days. Li Zehua could not ignore such talent.

Gu Shijie did feel a little disappointed. No matter what Li Zehua said, no matter how great the company would be in the future, it would not change the current situation of a startup company with a lot of problems.

He is too tired. It is even more tiring than working in foreign companies or Shanghai companies. Back then, it was very stressful and mentally tiring; now, there are countless things to deal with and he is physically tired.

Although the latter involves more work, everyone follows the procedures under a perfect system. Now, he has to take care of everything, big or small, and he has to personally deploy, supervise, and execute them.

Those who know him understand that he is the human resources manager, while those who don’t think he is the general manager.

Gu Shijie is 37 years old this year, and he is not a young boy with unlimited energy. These past two days, he dragged his tired body back home at night, and his wife mistakenly thought that he was cheating outside. Otherwise, why would he look so exhausted?

Seeing that he didn't say anything, Li Zehua lit up a cigarette and said, "Do you believe it? We have 100 orders a day now, but it will soon become 500, 1,000, or even 10,000 orders. In Shanghai alone, this will be a big business with an annual income of at least 100 million yuan."

Gu Shijie nodded, "I believe it. This is indeed an industry with a bright future."

If you don't believe, he won't come.

He came and witnessed it with his own eyes.

Li Zehua was not one to play tricks, and made a prompt decision, "My career is not mine alone, it is created by everyone's hard work. I have one good point, that is, I know how to spend money. As the saying goes, money scatters people, money gathers people, and money gathers people. There is no end to making money."

"So don't feel any psychological pressure. Once the team is formed, the position of HR manager will be yours. When the company grows bigger and stronger in the future, the positions of HR director and group HR president will all be yours. Sooner or later, the company will go public, and you will get dividends, shares, and high salaries! Of course, you can get them now!"

(End of this chapter)